Can’t find what you’re looking for? Email us at fullrotation@gmail.com — we’re happy to help.
Orders
How do I place an order?
Browse our catalogue, add items to your cart, and proceed to checkout. You’ll be asked for your delivery address and payment details. Once your payment is confirmed, you’ll receive an order confirmation by email.
Can I change or cancel my order after placing it?
We can usually amend or cancel orders within 24 hours of placement. Contact us as soon as possible at fullrotation@gmail.com with your order number. Once an order has been dispatched, it can no longer be cancelled, but you may still return it under our Returns & Withdrawal Policy.
I didn’t receive an order confirmation — what should I do?
Check your spam or junk folder first. If it’s not there, it’s possible your email address was entered incorrectly at checkout. Contact us at fullrotation@gmail.com and we’ll look into it.
Can I order as a guest without creating an account?
Yes. You can complete a purchase without registering an account. However, creating an account makes it easier to track your orders and manage returns.
Do you offer gift wrapping or gift notes?
We don’t currently offer gift wrapping, but we can include a personalised note with your order. Just leave a message in the order notes field at checkout.
Payment
Which payment methods do you accept?
We accept iDEAL, Bancontact, Credit Card (Visa & Mastercard), PayPal, Apple Pay, and SOFORT. All payments are processed securely through Mollie. The available methods are shown at checkout based on your location and device.
Is it safe to pay on your website?
Yes. All transactions are handled by Mollie B.V., a PCI-DSS certified payment provider. Our website uses SSL encryption (HTTPS) throughout. Full Rotation Shop never stores your payment details.
My payment failed — what now?
If your payment didn’t go through, your order will not have been placed. Please try again or use a different payment method. If the problem persists, contact your bank or reach out to us at fullrotation@gmail.com.
Will I be charged import duties or taxes?
For deliveries within the EU, all prices include VAT and there are no additional charges. For deliveries outside the EU (e.g. UK, Switzerland), import duties or local taxes may apply and are the responsibility of the customer.
Shipping & Delivery
How long does delivery take?
Orders are dispatched within 1–2 business days of confirmed payment. Estimated delivery times: Netherlands 1–2 business days, Belgium & Germany 2–4 business days, rest of EU 3–7 business days, outside EU 7–14 business days. See our Shipping & Delivery page for full details.
How much does shipping cost?
Netherlands €3,95 (free from €40,00), Belgium & Germany €5,95 (free from €60,00), rest of EU €8,95 (free from €75,00), outside EU €14,95. Exact costs are shown at checkout before you pay.
Do you ship internationally?
Yes — we ship to all EU countries, the UK, Switzerland, and Norway, and select countries outside Europe. Enter your address at checkout to see if we deliver to you, or email us at fullrotation@gmail.com.
Where is my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number and a link to follow your parcel. If you haven’t received a shipping update within 3 business days of your order confirmation, please check your spam folder and then contact us.
How are records packaged?
All records are shipped in dedicated vinyl mailers with cardboard stiffeners to prevent bending, plus bubble wrap where needed. We take packaging seriously — your records should arrive in the same condition they left us.
My order hasn’t arrived — what do I do?
If your order is significantly past the estimated delivery window, contact us at fullrotation@gmail.com with your order number. We’ll investigate with the carrier and arrange a replacement or refund if necessary.
Returns & Refunds
What is your return policy?
You have 14 days from the date of delivery to withdraw from your purchase, in line with EU consumer law. Please note that unsealed vinyl records are exempt from this right under the sealed audio recordings exception — unless the item is defective or incorrect. See our Returns & Withdrawal Policy for full details.
My record arrived damaged — what do I do?
Contact us within 5 days of delivery at fullrotation@gmail.com with your order number and photos of the damage. We’ll arrange a replacement or refund, and we’ll cover the return shipping cost.
I received the wrong record — what do I do?
We’re sorry about that. Contact us at fullrotation@gmail.com with your order number and a photo of the item you received. We’ll send the correct record and arrange a free return of the wrong one.
When will I receive my refund?
Refunds are processed within 14 days of us receiving and inspecting your return. The money is returned to your original payment method. Allow a few additional business days for your bank to process it.
Who pays return shipping?
If you’re returning an item due to a change of mind, return shipping is at your cost. If the item was damaged, defective, or incorrect, we cover return shipping and will send you a prepaid label.
Products & Stock
Are your records new or second-hand?
All records are new unless explicitly stated otherwise in the product listing. We do not currently sell used or second-hand records.
Can I request a specific record?
Absolutely — email us at fullrotation@gmail.com and we’ll check availability or let you know when something is back in stock.
Why is a record listed but unavailable?
Some records are listed as coming soon or temporarily out of stock. We update stock regularly. If you’d like to be notified when a title is available, contact us and we’ll add you to the waitlist.
Do you sell record players or accessories?
At the moment, Full Rotation Shop focuses exclusively on vinyl records. We do not sell turntables, needles, or accessories — but our blog at fullrotationrecords.com has plenty of buying guides if you need recommendations.
Account & Privacy
Do I need an account to shop?
No. You can check out as a guest. An account simply makes it easier to track orders and manage returns.
How do I delete my account?
Email us at fullrotation@gmail.com and we’ll delete your account and associated personal data, subject to any legal retention obligations (e.g. invoice records). See our Privacy Policy for details.
How do you use my personal data?
We use your data only to process and fulfil your order, and to communicate with you about it. We do not sell your data. See our Privacy Policy for full details.
Still have a question?
We’re happy to help. Email us at fullrotation@gmail.com, call us on +31 (0)20 304 7182, or visit our Contact page.